Policy

As a courtesy to all we ask that 24 hour notice be given if you need to cancel or change your appointment. For a cancellation with less than a 24 hour notification guests will be charged 50% of the treatment fee. For no show appointments, the full treatment fee will be charged.

 In the case of using a groupon or any other coupon you will receive face value if you need to cancel or reschedule with less than a 24 hour notice. Groupon or coupons will be forfeited for no-shows.
In the case of redeeming a treatment through a package that has already been purchased less than 24 hour notice will result in losing the value of 50% of that treatment price. You will need to pay the difference in order to redeem it. No-shows will result in complete loss of a treatment you have paid for in your package or series.
If there is no confirmation, after a call back on behalf of peace of mind, your appointment may be canceled. Therefore to have an appointment confirmed please be sure you verbally speak with someone from our staff. Making a request does not confirm an appointment.
Late arrivals will result in a shortened appointment time.